privacy policy

Information we collect

We may collect account information such as your name, email address, account identifiers, authentication status, and settings associated with your Doctogenic account.

We may collect subscription and billing-related information, including the type of subscription you choose, subscription status, transaction identifiers, and billing events. Payment card details are processed by our payment processor and are not stored directly by Doctogenic.

We may collect technical information such as device type, browser type, approximate location derived from network information, IP address, pages visited, error logs, security events, and timestamps.

How we use information

We use information to provide and maintain Doctogenic, authenticate users, manage subscriptions, process access to paid content, provide support, diagnose technical problems, improve site reliability, prevent abuse, and comply with legal obligations.

We may also use aggregated or de-identified information to understand how Doctogenic is used and to improve the organization, reliability, and usefulness of the site.

Cookies and similar technologies

Doctogenic and its service providers may use cookies, browser storage, or similar technologies that are necessary for account authentication, security, session management, subscription access, checkout, payment processing, and site reliability.

Doctogenic uses Google Analytics to understand how visitors use the site, such as which pages are visited, how users navigate the site, and whether technical issues affect the user experience. Google Analytics may use cookies or similar technologies for measurement.

Analytics cookies are not required to use Doctogenic. Where required, Doctogenic requests consent before using analytics cookies or similar non-essential analytics technologies. You may reject non-essential analytics cookies and still use the site.

Doctogenic does not currently use cookies for behavioral advertising or cross-site retargeting. If we later add advertising, retargeting, or other non-essential tracking technologies, we will update this policy and, where required, provide appropriate notice, consent, or opt-out controls.

Service providers

We use third-party service providers to operate Doctogenic. These may include providers for cloud hosting, authentication, payment processing, email, monitoring, security, and analytics.

These providers may process information only as needed to provide their services to us, comply with legal obligations, protect their systems, and maintain service reliability.

How we share information

We do not sell your personal information. We may share information with service providers, when required by law, to protect Doctogenic and its users, to prevent fraud or abuse, or as part of a business transaction such as a merger, acquisition, financing, or sale of assets.

Data retention

We retain information for as long as reasonably necessary to provide Doctogenic, maintain account and billing records, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may contact us to request help with account access, account correction, subscription questions, or privacy-related requests. We may need to verify your identity before responding to certain requests.

Children

Doctogenic is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.